CHC is Eastern NC’s Only Hospital to Achieve 2020 Outstanding Patient Experience Award

Carteret Health Care is proud to announce that it achieved the Healthgrades Outstanding Patient Experience Award^™ for 2020. According to Healthgrades, the leading resource that connects consumers, physicians and health systems, this distinction recognizes our hospital as the only hospital in the region to be among the top 10% of hospitals nationwide for patient experience.

“There is no higher honor than hearing our patients acknowledge Carteret Health Care as outstanding on patient experience surveys,” stated Harvey Case, President of Carteret Health Care. “Our goal is to exceed patient’s expectations and I am proud that our staff has been recognized for providing such exceptional care.”

Healthgrades evaluated 3,346 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2018 through March 2019, to identify hospital performance. Of those hospitals evaluated, 424 hospitals outperformed their peers—based on their patients’ responses—to achieve this distinction. Carteret Health Care is one of eleven North Carolina hospitals to receive this recognition for Outstanding Patient Experience.

Healthgrades evaluated hospital performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 29-question experience survey from the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to friends or family.

“The 2020 Outstanding Patient Experience Award recognizes the hospitals that are committed to improving the patient experience throughout the entire organization. Patient experience plays a huge role in the perception of the care a patient receives, and it is important that hospitals continue to learn from and evolve their patient experiences. It is also equally important that consumers access this information and do their research when determining where to receive care,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. 

This achievement further validates Carteret’s commitment to the community in providing high-quality, cost effective care which is available locally. Carteret Health Care remains focused on growing essential services to better serve its population and the distinction comes after other recent recognitions such as earning Leapfrog’s top Hospital Safety Grade ‘A’ in May 2020 and being the only North Carolina member of the Mayo Clinic Care Network.

View Healthgrades hospital quality methodologies.